Ep. 36 - Mapping Customer Journeys: Navigating Customer Contact Strategies in Marketing Success Artwork

Giraffes Don't Eat Steak

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Giraffes Don't Eat Steak

Ep. 36 - Mapping Customer Journeys: Navigating Customer Contact Strategies in Marketing Success

June 12, 2024 • Erica Mackay and Alex Bilney

Ep. 36 - Mapping Customer Journeys: Navigating Customer Contact Strategies in Marketing Success.

Welcome to Giraffes Don't Eat Steak! In this episode, Erica and Alex discuss the importance of customer contact strategies in marketing. From Alex's jujitsu triumph to debating reggaeton and Justin Bieber, they dive into the critical role of customer touchpoints in shaping a company's brand. They emphasise the need to set clear expectations and map out the customer journey to ensure a positive experience.

Join us as we explore the power of effective customer communication and its impact on business success. Tune in for valuable marketing insights and inspiration!

00:00 Stressful hotel stay before competition affected confidence.
04:53 Search for missing headshots becomes a nightmare.
08:16 Unable to share data due to country region.
10:46 Having a visible phone number attracts spam.
14:25 Call center workers never call back, frustrating.
18:36 Consider customer journey, responsiveness, and bot use.
20:20 End of giraffes don't eat steak episode.

Erica: https://www.linkedin.com/in/erica-mackay/
Alex: https://www.linkedin.com/in/alex-bilney/

Get in touch with us at The Marketing Detective Agency - www.themarketingdetectiveagency.com